1. Does SkySwitch PRO work only on Windows?
Yes. The SkySwitch PRO companion application currently works on Windows only. It is designed for Windows 10 or newer, 64-bit versions only.
2. Is 32-bit Windows supported?
No. SkySwitch PRO supports Windows 10 or newer, 64-bit versions only.
3. Why is SkySwitch PRO not detected after connecting it by USB?
In most cases, this means the CH340 USB driver is missing or not installed correctly. Install the CH340 driver on your Windows system, reconnect the device, and check whether a new COM port becomes available in the application. This procedure is also described in the manual.
4. Is the same application used for V2 and V3 devices?
Yes. The same SkySwitch PRO companion application supports both V2 and V3 devices. The application identifies the connected device and applies the appropriate mount status monitoring method depending on the controller type.
5. How is mount status monitoring handled in V2 and V3?
With V3 controllers, SkySwitch PRO can monitor the mount ON/OFF status directly online through the dedicated controller interface. With V2 controllers, status monitoring is performed indirectly through ASCOM communication: if the mount is powered and the ASCOM driver communicates correctly, the system reports a valid connection state.
6. Do I need to select an ASCOM driver?
If you want to use GPS-based synchronization, select the ASCOM driver for your 10Micron mount in the application settings. This is also useful for V2 users, where ASCOM communication can be used to confirm that the mount is powered and responding.
7. How can weather data be delivered to the mount?
SkySwitch PRO can save environmental data in a Boltwood-compatible file format that can be used in 10Micron weather-data workflows. After enabling this function in the application, SkySwitch PRO continuously updates the weather file with the current sensor readings. Detailed setup instructions are provided in the manual.
8. How can I check which software and firmware versions are currently installed?
The current software and firmware version numbers are available in the “About” tab of the SkySwitch PRO application.