Clear information about withdrawals, returns, refunds and defective products.
Last updated: 25 October 2026
At SkySwitchPro, we want you to be satisfied with your purchase. This Return & Refund Policy explains your rights regarding returns, withdrawals, refunds and products that are damaged, defective or do not conform to the contract when purchased through www.skyswitchpro.com. This policy supplements the Terms & Conditions and does not limit any mandatory rights granted by applicable consumer law.
If you are a consumer who concludes a distance contract, you may withdraw from the purchase without giving a reason within 14 days. For goods, the period normally begins on the day you, or a third party designated by you other than the carrier, receive the product. Where an order contains multiple goods delivered separately, the period begins on receipt of the last item. To exercise this right, send an unequivocal withdrawal statement before the deadline to support@skyswitchpro.com or to the Seller’s postal address. The model withdrawal form provided in the Terms & Conditions may be used but is not mandatory. Statutory exceptions apply where required by law.
After sending the withdrawal statement, return the product without undue delay and no later than 14 days from the date on which you informed us of your withdrawal. Please contact support@skyswitchpro.com and provide the order number and purchase date so that we can supply practical return instructions. Giving a reason is optional when exercising the statutory right of withdrawal.
Returned products should be complete and include the accessories originally supplied with them. You may inspect and test the product only to the extent reasonably necessary to establish its nature, characteristics and functioning, as you could in a physical shop. You may be responsible for any diminished value resulting from handling beyond what is necessary for that purpose. A missing accessory, visible wear or other diminished value does not by itself invalidate a lawful withdrawal; any deduction will be limited to the actual loss in value and to the extent permitted by law.
Unless we agreed to bear them or applicable law provides otherwise, the customer bears the direct cost of returning goods after withdrawal. We recommend using suitable protective packaging and a tracked shipping service. The customer is responsible for dispatching the goods safely; statutory rules determine responsibility for loss or damage during return transport.
We will refund payments received from you, including the cost of the least expensive ordinary delivery method offered for the order, without undue delay and no later than 14 days from the day on which we are informed of your withdrawal. We may withhold the refund until we receive the returned goods or you provide evidence that they have been sent back, whichever occurs first. The refund will be made using the original payment method unless you expressly agree otherwise and incur no fee. Additional delivery costs resulting from your choice of a more expensive delivery method are not refundable beyond the cost of the least expensive ordinary method.
If a product arrives damaged, is defective or does not conform to the sales contract, please contact support@skyswitchpro.com and provide the order details and a description of the issue. Photographs may be helpful where appropriate but are not the only acceptable evidence. These cases are handled separately from the standard withdrawal process. Under applicable consumer law, you may request repair or replacement and, where the statutory conditions are met, a price reduction or withdrawal from the contract. Necessary postage, transport, labour and materials for repair or replacement are borne by the Seller as required by law.
The statutory right of withdrawal may not apply in the situations expressly listed by applicable law, for example to goods made to the customer’s specification or clearly personalized. Intentional damage, unauthorized modification, incomplete return or handling beyond what is necessary to inspect the product may result in liability for diminished value or may affect remedies only to the extent permitted by law. Such circumstances do not automatically remove mandatory rights relating to defective or non-conforming goods.
SkySwitchPro – Rafał Trzebiński, Uzdrowiskowa 60/2, 76-270 Ustka, Poland. Please contact support@skyswitchpro.com before dispatch so that the return can be identified and handled efficiently.
For questions about withdrawal, returns, refunds, damaged products, defects or statutory remedies, contact support@skyswitchpro.com.
